If you are dissatisfied in any way with your experience, we welcome your comments and promise to address them in a prompt, honest and thorough manner. Please email [email protected] with as much detail as you can or click Here for our Complaints Guide for Patients.
Resolving a complaint
If you would like to contact an independent organisation with a concern about our services, please contact our local Healthwatch on 020 7274 8522 or via a form a http://www.healthwatchlambeth.org.uk/contact Improvements made due to your suggestions.
We very much appreciate your feedback. As a result of your comments, we make improvements to our services each week.
What if I am still not satisfied with the response to my complaint?
We wants to make every effort to ensure your complaint is fully resolved. In the first instance we would like to offer you the following: Invitation to a further meeting with our Clinic Manager. You can be accompanied by a friend or colleague.
Can I Complain to The Independent Parliamentary Ombudsman?
Unfortunately, by law the Independent Parliamentary Ombudsman cannot look into complaints about privately funded healthcare services, however we want to make every effort to reach a mutually agreeable resolution to your complaint
Further advice on progressing your complaint can be found from the following organisations, however, they cannot investigate your complaint.
A national health care charity that highlights patients’ concerns and needs. It provides advice aimed at helping people to get the best out of their health care and tells you where you can get more information and advice. Contact the Patients Association’s helpline on 0845 608 4455 or visit www.patients-association.org.uk.
Citizens Advice provides free, confidential and independent advice from over 3,000 locations, including in their bureaux, GP surgeries, hospitals, colleges, prisons and courts. Advice is available face-to-face and by phone. Most of their bureaux offer home visits and some also provide email advice. To find out more, visit www.citizensadvice.org.uk.
The Healthwatch Network
Healthwatch is the independent consumer champion for health and social care in England. It’s responsible for supporting people with their health and social care concerns and for passing on your thoughts and concerns to local health and social care organisations. Healthwatch does not investigate individual cases or complaints but will be able to point you in the direction of organisations that can help you. You can find your nearest Healthwatch by visiting the website at www.healthwatch.co.uk or phoning 03000 683 000.
Raising the Matter with the Care Quality Commission
Please be aware that we the CQC does not settle individual complaints. The only exception to this is complaints people whose rights are restricted under the Mental Health Act (or their representatives) make about the way staff have used their powers under the Act.